General Conditions of Sale
Our standard Terms and Conditions of sale for SELF-CATERING/HOLIDAY rentals // RETREAT HIRE rentals // WEDDING/CELEBRATION rentals can be viewed and downloaded here.
Our Terms and Conditions for La Jugie-branded retreats and themed weeks can be viewed and downloaded here.
COVID-19 Cancellations [as of 1/2/2020]
As a small, family-run property, we are doing our very best to ensure positive outcomes all round, and we are monitoring developments as the situation progresses. Our policy may change in line with this.
We advise all guests review any local authority guidelines regarding travel during this time. Further information can also be found here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
If you wish to cancel your booking due to a coronavirus related incident, we will supply you with the necessary paperwork to file a claim with your travel insurance. We will also happily postpone to an available future date within 18 months of your original stay, priced at the same or higher level as your original stay. We reserve the right to ask for your balance or part of your balance payment in order to postpone or reschedule your stay. You must pay the difference in price between the existing booking and the new week requested/booked.
You may be required to send us official documentation to support that your request to cancel is due to a coronavirus related incident. If your request to cancel is not as a direct result of the coronavirus outbreak, the original cancellation policy will apply (please see Terms above).
Privacy Policy
It is very important to us to ensure the privacy and security of your personal information. Our Privacy Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
PERSONAL INFORMATION
We collect personal information when you sign up to the La Jugie website, to our email newsletters, or contact us with a comment, question or complaint. This may include, for example, your name, date of birth, e-mail address, postal address, telephone number and whether you are male or female.
When you sign-up to receive our email newsletters or fill out our enquiry form, we may collect optional information such as your name, post code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.
When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve our products or website.
OTHER INFORMATION
You can visit our site, lajugie.co.uk, without providing us with any personal information. However, we collect the I.P. (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We may use cookies and similar technologies to collect information about the pages you access or visit. Cookies are important to better understand your use of our website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them, which may, however, affect the availability of some features on our website. The information collected through cookies may be combined with other identifiable personal information to help us improve our website presentation.
INFORMATION SHARING
We may make available your personal information to third parties who provide services to us or on our behalf. We may use service providers to process data, host our website, and send emails, in order to help us better understand your use of our website and refine and improve our website.
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.
We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
INFORMATION RETENTION
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
INFORMATION SECURITY
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We only provide access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
POLICY CHANGES
We may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected. This Privacy Policy was updated on 14th February 2016.
CONTACT US
Feel free to contact us with any questions about our Privacy Policy or the manner in which we treat your personal information or to withdraw your name from an e-mail or other marketing list.
If you wish to access or update the personal information we have about you, please email us at clio@lajugie.co.uk or write to us at Manoir La Croix de La Jugie, 87800 St Priest Ligoure, FRANCE.